How to Find a Missing SignUp

Locate Past, Archived, or Hard-to-Find SignUps in a Few Steps

Last Updated June 17, 2026

SignUp retains all past SignUps — nothing is deleted unless you delete it yourself. If a SignUp is missing from your Dashboard, it is most likely archived or filtered out of view.

Step 1: Adjust Your Filter Settings

On your Dashboard, use the Filter By dropdown to switch from the default "Active" view to Past or Archived. Past SignUps include any that have ended but have not been archived. Archived SignUps are stored separately and need to be restored before they become editable.

Step 2: Restore an Archived SignUp

If you find it in the Archived view, click the Settings Gear icon next to the SignUp and select Restore. Then change the Filter By dropdown back to All Sign-ups to see it alongside your other active SignUps.

Step 3: Check a Different Account

Search your email for messages from mail@signup.com. If the SignUp was created under a different email address, log in with that account and repeat Step 1.

Step 4: Contact Support

If you still cannot locate it, email support@signup.com and include: the SignUp title, the approximate start date, a shareable invitation link or notification email URL, and all possible organizer email addresses you may have used.

Re-Inviting Previous Participants

Once your SignUp is restored, you can use the gear icon to Duplicate the SignUp for a new date. Then, you can use Add from Previous on the Invite tab in invite participants to the new SignUp or send your shareable invitation link via your normal route of communication.

For screenshots and/or a tutorial video, visit the Help Center article here.

You May Also Find Helpful:

Your SignUp Getting Started Guide

Help! I Can't Sign Up — Troubleshooting Tips for Participants

How to Archive or Delete a SignUp

About the Author

   

Diana Schlott

Customer Champion & Content Creator

Diana is a SignUp co-founder and content creator of how-to user guides, YouTube videos, and Idea Center content on fundraising, mentoring, and business management. More about Diana →